Types of fraud in digital environment

The main purpose of fraudsters is to obtain confidential information about you. Having achieved this goal, they try to make transactions using your bank accounts and, unfortunately, in most cases they succeed.

Learn about some of the frauds that fraudsters use to obtain your personal information:

1. A fraudster can call you from an unknown number and introduce himself as a "bank's security officer". In addition, they may state, "a suspicious transaction has been detected by the bank" or "there are problems in the system" in order to obtain confidential information. The fraudster can intimidate you with the "loss of funds in the account" and ask you for the full number of the card (16 digits on the card), CVV or CVC code, OTP code received via SMS, or the password for access to "Online Banking".

Remember! Do not provide any personal information at the request of the caller. A bank employee can perform all operations to protect the card himself, so he does not need to call you and ask for information.

2. Fraudsters may call or send an SMS to report that they have transferred money to your account by mistake, and request a refund. Unfortunately, it will no longer be possible to return the money after making the transfer.

Remember! Do not take any action immediately as directed by the caller. First, check your card balance to make sure the funds are actually credited to your account. You can also call the Bank for more information.

3. Fraudsters can tell, "you have won the lottery" or "received some kind of prize" by calling you, sending an SMS or texting you on social networks. They will try to obtain confidential information under the pretext of "transferring the gift amount to the account".

Remember! Since your account information is available at the Bank, you do not need to be questioned by the Bank employee. Before making a transaction at the request of the caller, contact the Bank and check the accuracy of the information.

4. Fraudsters can invite you to participate in the lottery by sending an email or SMS. The website you go to will be fake. You will be prompted to enter your personal information on this site. You may also be asked to pay a certain amount to participate in the lottery.

Remember! The Bank provides preliminary information on all promotions and lotteries in official sources. Before entering any confidential information on the site, call the Bank and make sure that a lottery is actually being held.

Protection of personal information

If an unknown person contacts you by various means (for example, by calling or writing in social networks) and tries to obtain confidential data using the name of PASHA Bank, under no circumstances provide the following information:

1. 16 digits on the card

2. PIN code

3. CVV / CVC (3-digit code on the back of the card)

4. OTP (One-Time Security code received via SMS)

5. PASHA Bank mobile application user password

6. "Online Banking" or "Internet Banking" account user password, including information on ASAN Imza digital signature

Basic rules for protection of personal and confidential information:

1. Do not share confidential information with third parties, even with relatives and bank employees. Confidential information include:
     • 16 digits on the card,
     • PIN code of the card,
     • CVV (CVC) identification code (3 digits on the back of the card),
     • One-Time Security Code (OTP) received via SMS,
     • PASHA Bank mobile application user password,
     • "Online Banking" or "Internet Banking" account user password, including information on ASAN Imza digital signature

2. Do not follow suspicious links (fraudsters can redirect you to a fake site and steal your card information)

3. Use the Bank's official website and download only official Bank applications from Google Play, App Store and Microsoft Store

4. Set up blocking of fake sites in the browser and check the address of the websites while paying for online shopping (it is dangerous to enter information if the domain does not fully match the name of the official site)

5. Choose a secure internet connection (addresses of secure sites start with "https", not "http")

6. Beware of notifications on winning campaigns, betting games, etc. that are disseminated through advertising on the Internet, and do not enter card information on this kind of sites to prevent loss of funds.

7. Do not use the "Online Banking" service in the public WI-FI networks (for example, in cafes, parks, public transport, etc.), as well as not to access bank accounts from other people's computers or mobile devices

8. Activate SMS-notifications to get instant information about card, deposit and account transactions, as well as get regular statements to control accounts.


1. Never provide any confidential information if you are called from an unknown number or contacted in another way.

2. The Bank never sends any form / link with the request to provide your personal information.

3. The Bank does not send SMS or e-mail that requires confirmation, update, or submission of personal information.

4. The Bank employees never asks clients for confidential information (full card number, PIN, SMS and CVV / CVC codes, etc.) and do not require to make card transactions.

5. The Bank employee may ask clients only for the information needed to identify client: client's bank identification code (CIF), the first or last 4 digits of the card, the contact number registered in the system, the FIN code of the ID card, etc.

6. In some cases, for example when the Bank suspects fraud, clients may be called by the Bank. However, this is done only to confirm that the transaction was performed by the client, and in this case, the client is not requested to provide any numbers or codes.

7. If your card has an SMS-notification service, 3D Security service or mobile application, and you get notifications about any transaction attempts that you did not perform or did not aware about, block the card immediately through the PASHA Bank mobile application and inform the Bank about the case.

If you encounter any suspicious situations, please contact PASHA Bank's reliable communication channels (Call Center, official social network pages, and e-mail) to report the incident.

We protect your personal information

PASHA Bank takes responsibility for confidentiality and data security. Protecting clients' personal information is one of our top priorities.

The Bank's "Privacy Policy" explains the basis and purpose why clients' personal information is being collected and processed.

Let us know about suspicious cases!

When you encounter suspicious situations, immediately contact the Bank via the numbers indicated on the card, and report the incident.

You can also contact us on PASHA Bank's official Facebook and Instagram pages.