| Top 20 most used Services in all branches | Alternative channel |
| Getting ordered card (Salary) (Individual) | Courier |
| Cash In (Corporate) (Individual) | Cash in machine (only for cards), Milliön (both for cards and current accounts with commission for Corporate) |
| Cash withdrawal (Corporate) (Individual) | ATM (only for cards) |
| New customer (Corporate) | Online (with videoverification) |
| Card investigation (Individual) | Call Center, Online Bank |
| Account statement (Individual) | Online Bank, Mobile Applcation (up to 90 days), IVR |
| Account statement (Corporate) | Online Bank |
| Payments (Individual) (Corporate) | Online Bank |
| Account investigations (Corporate) | Online Bank |
| Change card status (Individual) | Call Center, Online Bank |
| Card order (Individual) | Mobile Bank |
| Repayment by schedule (Individual) | Mobile Bank |