Internet Banking
PASHA Bank offers its customers Internet Banking services based on modern technologies. Internet Banking enables the customers to use number of bank services remotely via banking services technologies without visiting the bank.
Advantages of the service
- 24/7 availability from anywhere in the world.
- Ability to start transactions from any computer through logging in with the special key offered to authorized staff.
- Reduced work load of company employees, elimination of time consuming visits to the bank which leads to convenience and satisfaction of the employees
- This service does not require special hardware and software.
Operations
- Local payments - Payments within the Republic of Azerbaijan
- International payments - payments with foreign currency outside the country
- Conversion operations - purchase and sales of foreign currency
- Account statements - obtaining statements for any period
- Account balance - information about the balance in the account
- Information about card balance
- Information about loans
- Information about deposits
- Information about currency exchange fees
Signing up for the service
The customer shall receive Login and Password for Internet Banking System upon signing the relevant documents for Internet Banking services in PASHA Bank Business Centers. Bank personnel will provide briefing and full consultation support for company employees on usage of Internet Banking services.
Customers signed up for Internet Banking service can login into the Internet Banking System 24/7 via the following link.
Where can I, as an individual, get information about my account?
In order to get access to your account, as an individual, click «Individuals» field and add 2 towards the end of corporate User name: Tural2; then, enter previous internet banking password.
How can i login into, using Asan Imza system?
In order to login via Asan Imza system, select Asan Imza option on the right side of the screen.
What is Asan Imza user ID?
Upon receipt of Asan Imza certificate, you receive «Certificate activated» notification, where User ID is indicated. User ID consist of six digits, not to be confused with PIN1/ PIN2.
When I enter PIN-code, I cannot log in or sign up
Possibly, the code you enter to log in is invalid. Make sure that you enter PIN1 to the confirmation field, sent by Asan System.
I cannot log in via Asan Imza
If you want to log in via Asan Imza, make sure that, following parameters are correct:
- Your browsers doesn’t block pop-up window;
- The browser opens only one window, when you enter the system via Asan Imza;
You enter valid Asan phone number, valid six-digit User ID number and valid Pasha Bank code (password);
Please note, that you are able to use the services of the Internet Banking only via ASAN Imza or via SMS; These two options cannot be processed simultaneously. If you were initially allowed to log in via SMS and User name, an attempt to log in via ASAN Imza will lead to error: Authentication method is not assigned.
You always can change the type of login from Asan Imza to SMS. In order to process this option contact customer service centre.
Problems that occur when I enter User name and password
Customer:
What the error involves, if warning prompt appears telling that “User authentification failed”:
• Error can be caused by space, which occurred when customer copied password or User name
• Customer entered old password
• Customer logged in not as Corporate entity, but as Physical one
• User name was typed in the lowercase letters
• Space cannot be placed neither at the beginning nor at the end of User name
• Entities, with corporate and physical User name should necessarily add digit 2 to the end of physical User name (for instance: corporate User name – XXXX; retail User name – XXXX2)
• Customer should not use AZE font while typing User name. Only English font should be used.
My account is blocked
If account is blocked contact Call – center, where the account will be unblocked.
I forgot my password
If you forgot your password contact Call – center, where the password will be changed. New password will be send via SMS to your phone number.
The system is failing while processing, therefore I have to log in again
According to the Bank safety regulations, non-active session lasts 30 minutes, while active session lasts 60 minutes. The page will be closed automatically, if customer does not use the system more than 30 minutes. Even in case if the customer is using the system services, page will be closed automatically each hour; Repetitive login required.
Once I logged in to Internet Banking, only “Home and Options” section is displayed. Where the problem lies?
During transfer to new system problems emerged related to your rights. In case of finding such error, contact Call – center. Call-center will contact corresponding agency, and change account settings, according to your request.
For additional information please contact PASHA Bank Business Centers, Contact Center at (994 12) 496 50 00 /*9123 or Customer.Care@pashabank.az email address.
https://www.pashabank.az/corporate_internet_banking,1161/lang,en/